Improving safety communication in the workplace is one of the most effective methods in fostering a safety culture and preventing occupational injuries. Being able to “speak up” upon noticing a hazard or risky behaviour would be more beneficial and even cost-effective to the organization than managing accidents and work-related illnesses. It is also important to praise employees who carefully do their jobs as this builds confidence and encourages safety practices.
People have different styles of communication and this causes a complication in safety practices. But among the styles the most ideal in the promotion of a safert culture improvement. Empathic communicators think that acquiring input from others boosts morale and generally leads to better decision making and these beliefs often lead to desirable behaviors.
Here are 10 key guidelines to becoming an empathic communicator
1. Be action oriented.
2. Express opinions directly and honestly but also show respect for others’ opinions.
3. Engage others in discussions especially at meetings.
4. Deal with problems as soon as they happen.
5. Build trust by sharing information about yourself.
6. Spend time in getting to know others more.
7. Establish rapport through sharing stories
8. Always use appropriate and diplomatic language
9. Be an excellent listener.
10. Request feedback after sharing ideas and opinions.
Safety communication should be a significant element of the entire construction process, from planning to construction and operation.
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